Support
This page is the main portal to help you answer all of your questions about software products, troubleshootings, and tutorials.
The support information for the version 3.0 is not yet available. The most of information in this page is for the version 2.0 or below.
UUD Co., Ltd. or Upupdown is not affiliated with Garmin Ltd. or its subsidiaries. Garmin Ltd. will not support third party maps for their GPS including Upupdown Japan maps. Please contact us for problems and do not send problem report to Garmin if you have difficulty installing Japan map.
ImportantIf you purchased version 2.0 map before Feb. 2 2010 and expericenced the unlock problem, please contact us using the form here, please include our online store order number in the form. We will give you an instruction to update.- New
Support Contents
- "Pre-Purchase" Frequently Asked Questions
- Load Japan maps onto external memory card (e.g. SD card) such as for Nuvi
- Garmin MapSource and the “Find Places” function is not available
- No map is added on MapSource after installation
"Pre-Purchase" Frequently Asked Questions
Tutorial: Usage of MapSource to load Japan maps onto external memory card (e.g. SD card) such as for Nuvi.
The many of pre-loaded GPS models from Garmin like Nuvi or StreetPilot series do not include MapSource software. If that's the case, you need to purchase at least Garmin Trip and Waypoint Manager (TWM) to browse and load maps onto external memory card. You need to install MapSource (or TWM) before installing our Japan maps. After completing the software installations, open MapSource and select "Japan RoadNavi 25000 v2", use "Zoom Out" tool to zoom out the map that you can view entire Japan. Then from the menu, tool->map to select map tool and click on lower right and drag to upper left that select entire Japan. Selected maps should be in pink. Now, connect your SD card (or other types of memory card supported by your GPS) to your card reader, then press "Send To Device" button below.
Then, select the drive name of your SD card, and finally click "Send" to send maps to your card. After successfully finished, remove your SD and load the card to your GPS. You now should be able to browse and navigate.
(Version 1.2 and 2.0)I am using a latest version of Garmin MapSource and the “Find Places” function is not available. I have a problem with “Find Places” function on GPS.
Unfortunately, the find function is unavailable and grayed out. However, the full address search using the find function is simply impossible for Japanese address(listed in limitation on our info page). Basically, Japanese address is NOT based on street address like the US, Europe or the most of other countries and the most of residential roads do not even have their names. Japanese address is based on place names or "banchi" address (a block of areas). Since the US or Europe model of Garmin GPS search address only by street address, the problem has no solution and we can do nothing about this... In addition, due to use of the mixture of upper and lower cases in POIs, your GPS may not narrow searches by entering more than two characters. If you want to use"Find by Name" in GPS device, please type only the first character of the place to search and use scroll key to find.
We advice to create as many Waypoints as possible in advance and store them on GPS to quickly locate your favorite places. You can then search by nearest containing around the place.
No map is added on MapSource after installation
Your MapSource software need to be upgraded to the latest version. Please download the latest updater from the Garmin site below. Please uninstall our Japan map before the update; then, re-install Japan map afterward. Note that if you are just updating MapSource with working Japan map, you do not need to uninstall Japan map.